Unfortunately for the beleaguered McKenna, this is a smartphone with a memory packed with more than 750 contacts, at least 1000 text messages, and more than 2000 e-mails, along with scores of images and videos. She's in for a long night.
Getting data from a mobile phone is not like backing up a hard drive -- it's more like surfing the Internet. The software pulls the data from the phone in context, starting with the contents of the various phone books, its own number, and contacts, as well as missed, dialed, and received calls. Then it moves on to the message stores, including the draft, in-box, and out-box files, before wrapping up with the music, images and videos, and so on.
And that's the reason matching the software to the phone is so critical. For example, one common set of software commands for the Motorola, Nokia, Samsung, and Sony Ericsson phones all start with the characters "AT," which call the device to "attention." The convention is a holdover from commands that controlled Hayes Communication brand modems as far back as the 1970s. Other phone manufacturers rely on proprietary communication protocols. And smartphone manufacturers put their own twists on phone communications. Apple, for example, uses the iTunes software, and RIM uses its own BlackBerry desktop manager.